Privacy Policy

This Privacy Policy explains how Lagran Software Solutions Pvt Ltd ( “Lagran,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you use the Lagran platform, including our website, storefront builder, point of sale, payments, and related services (together, the “Services”).

This policy applies to Lagran sellers (“you,” the business using Lagran to run a store) and, where relevant, to your customers' personal data that you process through the Services.

We collect information in the following ways:

• Account information you provide when you sign up, such as your name, business name, email address, phone number, and billing details.
• Store data you add to run your business, including product listings, order and inventory records, and customer information you collect through checkout.
• Payment information processed on your behalf, including transaction amounts, payment method type, and payout details. Full card numbers and sensitive payment credentials are handled by our payment processing partners and are not stored on Lagran's own servers.
• Usage data such as log files, device information, and analytics about how you and your customers interact with the Services.

• To provide, maintain, and improve the Services.
• To process orders, payments, and payouts on your behalf.
• To communicate with you about your account, updates, and support requests.
• To detect, investigate, and prevent fraud, abuse, and security incidents.
• To comply with applicable law, including tax and financial recordkeeping requirements.

We share information with third parties only as needed to operate the Services, including payment processors, cloud infrastructure providers, shipping and logistics partners, and analytics providers — each bound by contractual obligations to protect your data. We do not sell your personal information.

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of Lagran, our sellers, or the public.

We retain account and transaction data for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You can request deletion of your account data, subject to records we are required to keep by law.

Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at legal@lagran.in.

We use industry-standard technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above. Material changes will be communicated through the Services or by email.

Questions about this policy or how we handle your data can be sent to legal@lagran.in or by mail to Lagran Software Solutions Pvt Ltd, [Registered office address — street, city, state, PIN], India.