Refund & Cancellation Policy

This policy covers refunds and cancellations for Lagran subscription plans billed by Lagran Software Solutions Pvt Ltd. It does not cover payments your customers make to you through your storefront — those are governed by your own store's refund policy, which you set and communicate to your customers.

New stores get full access to Lagran free for 90 days, with no credit card required. You will not be charged during the trial unless you choose to add a paid plan before it ends.

You can cancel your Lagran subscription at any time from your account dashboard. Cancellation stops future billing; it does not retroactively refund the current billing period unless required by law or covered by Section 4 below.

We will consider a refund of your current billing period if:

• You were charged in error, such as a duplicate charge or billing after a cancellation we failed to process.
• A Lagran service outage materially prevented you from using the platform for an extended period during that billing cycle.
• You cancel within 7 days of your first paid charge and have not processed a meaningful volume of orders through the platform.

Outside of these cases, subscription fees already billed are generally non-refundable, consistent with Section 3 of our Terms of Service.

Email support@lagran.in with your store name and the reason for your request. We aim to respond within 3 business days. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank.

Where a refund is issued after a payment has already been processed by a third-party payment network, any non-recoverable processing fees charged by that network may be deducted from the refunded amount.

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

Questions about billing or refunds can be sent to support@lagran.in.